To avoid delays in the finalisation of your complaint or query, we recommend that you refer to the Disclosure Document at the back of your insurance policy for the details of your Insurer or your Broker who should always be your first point of contact in the event that you have a query or complaint.

If you are dissatisfied with the feedback received from us your Intermediary or your complaint remains unresolved, kindly submit a complaint to Infinite Risk Services by completing the form below or contact us on 084 580 7797 or 083 771 4222

Ombudsman for short term insurance

Tel: 011 726 8900 / 0860 726 890
Email: info@osti.co.za
Post: PO Box 32334, Braamfontein,
Johannesburg,
2017.

FAIS Ombudsman

Tel: 012 470 9080 / 012 762 5000
Email: info@faisombud.co.za
Post: P.O Box 74571,
Lynnwood Ridge,
0040.